•Greet guests in a friendly, positive manner and make them feel at home.
•Responsible for ensuring guests received the highest possible level of service to maintain overall satisfaction on a consistent basis.
•Make all our guests feel comfortable and let them know you’re there to personally take care of them.
•Responsible for attending on-going training on full-time and ensure compliance of company standards and procedures.
•Maintain standards of food and beverage quality as established through restaurant standards, policies and procedures.
•Follow and maintain service quality assurance.
•Arranges proper mis-en-place for busy operation.
•Arrange all side station before and after the service. (complete and clean cutleries, glasses and condiments)
•Be courteous, warm, smiling while dealing with guests.
•Be efficient, fast and serve with confidence and flair.
•To use up-selling techniques when selling food and beverage items.
•Clean all areas in restaurant for hygiene purpose.
•Must learn and describe the food/menu proficiently. Inform guests of specials and menu changes.
•Must communicate with the guest to ensure that they are enjoying their meals and take actions to correct any problems.
•Check all glassware and utensils for cleanliness and appearance.
•Correctly post all sales.
•Prepare final bill, present cheque to guest, accept payment, process credit card charges or make change (if applicable).
•Ability to use Micros and understand all features available.
•In case of cash payments, ensure to receive and return accurate amount.
•Be willing and ready to assist colleagues as and when situations arise.
•Thank guest and invite them to return.
•Recognize regular guests and remember their names for the personal service touch.
•Maintain a clean and orderly restaurant during service.
•Prepare a requisition for all items necessary to bring the restaurant inventory back to par stock level after service.
•Turn off all equipment and secure all inventories after service.
- Offered Salary (USD $)$0- 15,000
- Career LevelOthers
- Experience1-4 Years
- INDUSTRYFood Services
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